Climb Higher in Your Business
Greater Chicago Consulting supports organizations where execution risk is high and failure is expensive.
We focus on:
- Knowledge Continuity (both tacit and documented)
- ERP and enterprise system implementations
- Operational change and integration
- Process clarity and workflow alignment
- Communication and training during transition
- Reducing friction between leadership, operations, and the field
This work sits at the intersection of operations, change management, and organizational effectiveness.
In environments with long-tenured workforces and specialized processes, we also address knowledge continuity risk, ensuring critical operational, system, and process knowledge doesn’t walk out the door during retirements, turnover, or transition.
In addition to ERP initiatives, we support change and adoption across core business systems — including CRM platforms and productivity environments such as Microsoft 365 and Google Workspace — where breakdowns in communication, workflow, and ownership often disrupt day-to-day operations.
Who We Work With
- Manufacturing and industrial firms
- Construction and building products organizations
- Private equity–backed and mid-market companies
- Systems-driven organizations with non-desk workforces
How We Work
Go Beyond the Status Quo
1. Assess Operational Risk
We identify where execution is most likely to break down across systems, workflows, roles, communication, and critical institutional knowledge.
2. Stabilize & Translate
We translate system and process changes (ERP, CRM, and core platforms) into operational reality, reinforcing training, clarifying impacts, and reducing noise.
3. Align for Execution
We support leaders and teams as changes land, ensuring adoption, accountability, and continuity.
What People Are Saying
Greater Chicago Consulting, Inc. has the experience, knowledge, and passion to help businesses succeed. We commit to providing our clients with the highest quality services. Our consulting firm has helped dozens of organizations from multi-national market leaders to non-profits to the local mom-and-pop shop. Here are just a few of the success stories about our work together.
Rich is a jack of all trades and a master of all when it comes to the marketing and technology toolbox. He helped our organization navigate the rapidly-changing tech landscape and set plans in motion to get our products into the hands of our customers. During his time on our team, Rich exhibited an incredible work ethic and an approach to our members centered on integrity and service. I highly recommend Rich!
I have had the pleasure of collaborating with Rich Cruz in early 2025. Rich is a member of the consultant team engaged to review and optimize our company’s ERP system. Rich demonstrated exceptional expertise and innovative problem-solving. His patience, professionalism, and ability to work seamlessly with our team were instrumental in achieving our strategic goals.
Change introduces risk. We help reduce it.
Complete the form below to request an Operational Risk Assessment.